Community Guidelines

Kcitr is a marketplace built for micro-entrepreneurs — home bakers, boutique owners, crafters, and freelancers. We are committed to maintaining a safe, respectful, and inclusive environment where every user can focus on what they do best: creating and connecting.

These Community Guidelines apply to all user-generated content on Kcitr, including product listings, reviews, chat messages, gig posts, profile information, and uploaded images. By using Kcitr, you agree to follow these guidelines alongside our Terms of Service.

Treat every person on Kcitr with dignity and respect.

• No harassment, bullying, threats, intimidation, or personal attacks
• No hate speech, slurs, or content that promotes discrimination based on race, ethnicity, gender, religion, sexual orientation, disability, or any other protected characteristic
• No sexually explicit, graphic, or suggestive content
• Maintain professional and courteous communication in all chats and interactions

Keep the marketplace trustworthy by being accurate and genuine.

• Product listings must accurately describe what is being sold — including descriptions, images, pricing, and availability
• Reviews and ratings must reflect genuine experiences. Fake, incentivised, coerced, or retaliatory reviews are prohibited
• Do not impersonate other users, businesses, or brands
• Do not post misleading, deceptive, or fraudulent content

The following content is not allowed on Kcitr:

• Content that is illegal, promotes illegal activity, or violates applicable laws
• Violent, gory, or disturbing imagery or language
• Content that exploits or endangers minors
• Spam, unsolicited advertisements, or promotional content outside designated areas
• Malware, phishing links, or other harmful digital content
• Counterfeit, stolen, or unauthorised goods
• Regulated or prohibited items without proper licences

All in-app communication is subject to automated content filtering for safety.

• Do not share personal contact information (phone numbers, email addresses, social media handles, UPI IDs) in chat messages — the Platform automatically filters these to protect all parties
• Do not attempt to take transactions off-platform
• Profanity and abusive language is automatically filtered
• All communication should be relevant to the transaction or service at hand

If you encounter content or behaviour that violates these guidelines, you can report it directly from the app:

• Chat messages: Long-press any message to report it, or use the report option in the chat header
• Products and stores: Use the report option available on product and store pages
• Gigs: Use the report option on the gig detail page
• Users: Report a user from their profile or from a conversation

All reports are reviewed by our moderation team. We commit to acting on valid reports within 24 hours of receipt. False or abusive use of the reporting system is a violation of these guidelines.

You have the right to block any user you find objectionable. When you block someone:

• Neither party can send messages to the other
• Existing conversations are preserved but become inactive
• Both parties are informed of the block status
• The blocked user cannot initiate new conversations with you

You can view and manage your blocked users list from your account settings. You may unblock a user at any time.

Violations of these guidelines may result in the following actions, depending on severity and frequency:

• Content removal: Objectionable content will be removed
• Warning: A notice about the violation and expected behaviour
• Scoped restriction: Restriction from a specific store, gig, or feature — other platform access remains unaffected
• Temporary suspension: Account access temporarily revoked
• Permanent suspension: Account permanently disabled for severe or repeated violations

Suspended users will be informed of the reason for their suspension. If you believe an enforcement action was taken in error, you may appeal by contacting support@kcitr.com.

By using Kcitr, you acknowledge that you have read and understood these Community Guidelines. You agree to use the Platform responsibly and to help us maintain a safe, trustworthy marketplace for everyone.

These guidelines are part of our Terms of Service. We may update these guidelines from time to time, and continued use of the Platform constitutes acceptance of any changes.

Questions about these guidelines? Contact us at support@kcitr.com.