Question 1

How do I place an order?

Accepted Answer

Browse products, add items to your cart, and checkout with your preferred payment method. You will receive an order confirmation instantly.

Question 2

How do I track my order?

Accepted Answer

Go to your Orders page in the app. Each order shows real-time status updates from the seller including dispatch and delivery details.

Question 3

Can I cancel an order after placing it?

Accepted Answer

You can cancel an order before the seller confirms it. After confirmation, cancellation depends on the seller's policy.

Question 4

What payment methods are accepted?

Accepted Answer

We accept UPI, debit/credit cards, net banking, and wallets through Razorpay's secure payment gateway.

Question 5

How do I create a store?

Accepted Answer

Download the Kcitr app, sign up, and follow the guided store setup. Add your store name, description, logo, and category to get started.

Question 6

How do I list a product?

Accepted Answer

From your seller dashboard, tap "Add Product" and fill in photos, description, pricing, and variants. Your product goes live immediately.

Question 7

When do I get paid?

Accepted Answer

Payouts are settled to your bank account after order delivery, based on the settlement cycle shown in your dashboard.

Question 8

How do I manage orders?

Accepted Answer

All incoming orders appear in your seller dashboard with real-time notifications. Accept, fulfill, and track each order from one place.

Question 9

How are payments processed?

Accepted Answer

All payments are processed securely through Razorpay. Funds are held until order delivery and then settled to the seller.

Question 10

Are there platform fees?

Accepted Answer

Kcitr charges a small platform fee per transaction. Visit our Pricing page for the latest fee structure.

Question 11

How do refunds work?

Accepted Answer

Refunds are initiated after a return is approved. The amount is credited back to your original payment method within 5-7 business days.

Question 12

Is my payment information secure?

Accepted Answer

Yes. We never store your card details. All transactions are processed through Razorpay's PCI-DSS compliant infrastructure.

Question 13

How do I request a refund?

Accepted Answer

Go to your order details and tap "Request Refund." Provide a reason and the seller will review your request.

Question 14

What items are non-refundable?

Accepted Answer

Custom-made, perishable, and personalised items are typically non-refundable. Check the seller's refund policy on the product page.

Question 15

Who pays for return shipping?

Accepted Answer

Return shipping responsibility depends on the reason for return and the seller's policy. This is clarified during the refund process.

Question 16

How long do refunds take?

Accepted Answer

Once approved, refunds take 5-7 business days to reflect in your account depending on your payment method.

Question 17

How do I create an account?

Accepted Answer

Download the Kcitr app or visit our website and sign up with your phone number. Verification is instant via OTP.

Question 18

How do I reset my password?

Accepted Answer

Tap "Forgot Password" on the login screen. You will receive an OTP to verify your identity and set a new password.

Question 19

Can I change my email address?

Accepted Answer

Yes. Go to your Profile settings and update your email. You may need to verify the new address.

Question 20

How do I delete my account?

Accepted Answer

Contact our support team through the Contact page. Account deletion is processed within 48 hours per our data policy.

Question 21

How does Kcitr verify sellers?

Accepted Answer

All sellers go through identity and business verification before their store goes live. We review documents and business details.

Question 22

How do I report a suspicious listing?

Accepted Answer

Tap the "Report" button on any product page. Our trust team reviews every report and takes action within 24 hours.

Question 23

What buyer protections exist?

Accepted Answer

Kcitr holds payment until delivery confirmation, offers refund support, and removes sellers who violate our policies.

Question 24

How is my data protected?

Accepted Answer

We follow industry-standard encryption and data protection practices. Read our Privacy Policy for full details.

Help Center

Buying on Kcitr

Selling on Kcitr

Payments & Billing

Returns & Refunds

Account & Profile

Trust & Safety