Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and Simranpal Singh, operating under the trade name KCITR (“Platform”, “we”, “us”, or “our”), governing your access to and use of our website at kcitr.com, mobile application, and all related services (collectively, the “Services”).

By creating an account, accessing, or using the Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Refund & Return Policy, and any other policies referenced herein. If you do not agree with any provision of these Terms, you must immediately discontinue use of the Services.

You represent and warrant that you are at least eighteen (18) years of age and possess the legal capacity to enter into this agreement. If you are using the Services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

For the purposes of these Terms:

• “Buyer” (also “Customer”) means any User who purchases goods or services, or engages with gig listings, through the Platform.
• “Seller” (also “Merchant”) means any User who registers a store on the Platform to offer goods or services for sale. Sellers are additionally bound by the Seller Agreement.
• “Gig” means a task-based listing posted on the gig marketplace by a User, open to offers from other Users.
• “Content” means any text, images, photographs, reviews, ratings, listings, messages, or other material uploaded, posted, or transmitted through the Services.
• “Transaction” means a completed sale of goods or services by a Seller to a Buyer through the Platform.

Kcitr operates as an electronic marketplace intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000, and as a marketplace e-commerce entity under the Consumer Protection (E-Commerce) Rules, 2020. Kcitr is not a party to any transaction between Buyers and Sellers.

We do not own, manufacture, store, inspect, or deliver any products listed by Sellers. We do not employ, supervise, direct, or control gig workers. Sellers and gig participants are independent parties, and Kcitr bears no responsibility for the quality, safety, legality, fitness for purpose, or availability of products, services, or gig work offered through the Platform.

The Platform facilitates: (a) connections between independent sellers and buyers; (b) a gig-based task marketplace for posting and accepting tasks; (c) in-app communication between parties; and (d) payment processing through Razorpay Technologies Private Limited using a marketplace split-payment model.

4.1 Registration Requirements: You must provide accurate, current, and complete information during registration and maintain the accuracy of such information throughout your use of the Services.

4.2 Single Account Policy: Each natural person may maintain only one User account. The creation or operation of multiple accounts by the same person may result in suspension or termination of all such accounts.

4.3 Account Security: You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at support@kcitr.com of any unauthorised access or security breach.

4.4 Account Suspension: We reserve the right to suspend, restrict, or terminate any account that provides false information, engages in fraudulent activity, or otherwise violates these Terms, with or without prior notice.

As a Buyer, you agree to:

• Provide accurate shipping, billing, and contact information for order fulfilment
• Carefully review product descriptions, images, prices, return policies, and seller ratings before placing an order
• Acknowledge that product images are representative and actual products may exhibit minor variations in appearance, colour, or dimensions
• Pay the full order amount (including applicable delivery fees and taxes) at the time of placing an order
• Communicate with Sellers exclusively through the Platform’s messaging system and in a respectful manner. Sharing links, telephone numbers, email addresses, payment identifiers, or social media handles in chat is strictly prohibited and may be automatically filtered
• Not circumvent the Platform by contacting Sellers directly to transact outside the Platform. Chat messages may be monitored for policy compliance and safety
• Submit honest reviews and ratings based solely on genuine purchase experiences
• Report any issues, defective products, or order discrepancies through the Platform’s dispute resolution process within the timeframes specified in our Refund & Return Policy

6.1 General Obligations

As a Seller, you agree to:

• List products and services accurately and honestly, including descriptions, images, pricing, stock availability, and return/replacement policies
• Fulfil orders promptly within the stated timeframe and maintain accurate inventory levels
• Comply with all applicable laws, regulations, and industry standards, including the Consumer Protection Act, 2019, GST laws, the Food Safety and Standards Act, 2006 (for food items), the Legal Metrology Act, 2009, and product safety standards
• Not list prohibited, illegal, counterfeit, hazardous, or restricted items
• Respond to buyer enquiries, return requests, and order issues within forty-eight (48) hours
• Maintain accurate store information including address, operating hours, and contact details
• Not engage in misleading practices including false descriptions, fake reviews, or deceptive pricing
• Use the Platform’s chat feature in accordance with applicable guidelines, including keeping all communication on-platform, not sharing personal or contact information, and maintaining professional conduct

6.2 Bank Account and Payment Setup

• Sellers must provide valid bank account details (account holder name, account number, and IFSC code) to receive payment settlements
• Bank account verification is mandatory prior to store activation. Razorpay performs penny-drop verification and KYC checks on submitted bank details
• Sellers must ensure that the bank account belongs to them or their registered business entity. Providing another person’s or entity’s bank account without proper authorisation constitutes fraud and shall result in immediate account termination and potential reporting to law enforcement authorities
• If bank details change, the Seller must update them through the Platform. Updated details undergo re-verification; settlements are held until verification is successfully completed
• Kcitr and Razorpay shall not be liable for payment failures, delays, or losses arising from incorrect bank details provided by the Seller

6.3 Seller Tax Obligations

Sellers are solely responsible for all tax compliance obligations, including but not limited to GST registration, filing of returns, issuance of invoices, and remittance of applicable taxes. Kcitr does not collect or remit taxes on behalf of Sellers. The Platform may display gross amounts; the Seller is solely responsible for accounting for applicable taxes thereon.

7.1 Payment Processing

• All payments are processed through Razorpay Technologies Private Limited, our authorised payment processing partner
• Kcitr utilises Razorpay Route, a marketplace split-payment model. Upon payment by a Buyer, the transaction amount is split: the Seller’s share is routed to their verified Razorpay linked account, and the Platform fee (if any) is retained by Kcitr
• Kcitr does not hold Buyer funds on behalf of Sellers. Payments are routed directly to the Seller’s bank account via Razorpay’s settlement infrastructure
• By making a payment, you agree to be bound by Razorpay’s terms of service and privacy policy in addition to these Terms

7.2 Platform Commission

• The Platform currently charges 0% (zero percent) commission on transactions. This is an introductory rate and is subject to change
• Kcitr reserves the right to introduce or modify platform commission rates. Any such changes shall be communicated to Sellers at least thirty (30) days in advance via email and in-app notification
• Sellers who do not agree with revised commission rates may close their store, and any pending settlements shall be processed in full prior to closure

7.3 Settlement

Payment settlement timelines are governed by Razorpay’s policies, typically T+2 business days for activated linked accounts. Kcitr does not control or guarantee settlement timelines. Disputes regarding settlements should be raised through the Platform, and we shall coordinate with Razorpay on your behalf.

• The gig marketplace enables Users to post task-based listings (“Gigs”) and submit offers to complete them. Kcitr facilitates the connection but does not employ, supervise, insure, or exercise control over gig workers
• Gig posters and workers transact at their own risk. Kcitr shall not be liable for the quality, completion, safety, legality, or outcome of any gig work
• Payments for gigs, if any, are arranged directly between the parties. Kcitr does not currently facilitate gig payments through the Platform
• Users posting gigs must ensure compliance with all applicable labour laws, safety regulations, and anti-discrimination laws
• All gig-related communications through the Platform’s chat feature are subject to the same conduct standards as other Platform communications

You shall not, and shall not permit any third party to, engage in any of the following activities:

• Use the Platform for any unlawful purpose or in violation of any applicable law, regulation, or ordinance
• List, sell, or facilitate the sale of counterfeit, stolen, illegal, hazardous, or regulated items without proper licences and authorisations
• Post false, misleading, defamatory, obscene, or otherwise objectionable content
• Manipulate reviews, ratings, or search rankings through fake accounts, paid reviews, or any other deceptive means
• Circumvent or attempt to circumvent Platform fees, payment systems, or the marketplace payment flow
• Contact buyers or sellers outside the Platform with the intention of completing transactions off-platform (circumvention)
• Harass, threaten, abuse, stalk, or discriminate against other Users
• Upload, transmit, or distribute malware, viruses, worms, trojan horses, or any other malicious code
• Scrape, crawl, spider, or employ automated tools to access, index, or extract data from the Platform without prior written permission
• Attempt to gain unauthorised access to other Users’ accounts, Platform systems, networks, or data
• Impersonate any person, business, or entity, or misrepresent your affiliation with any person or entity
• Use the Platform for money laundering, terrorist financing, or any other financial crime
• Submit fraudulent or fictitious bank account details for payment setup
• Interfere with, disrupt, or create an undue burden on the Platform’s servers, networks, or infrastructure
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform or any part thereof

Violation of any prohibition set forth in this Section may result in immediate account suspension or termination, forfeiture of pending payments, and reporting to appropriate law enforcement authorities.

10.1 Ownership: You retain ownership of all Content you create and post on the Platform (including product listings, reviews, images, and chat messages).

10.2 Licence Grant: By posting Content on the Platform, you grant Kcitr a non-exclusive, worldwide, royalty-free, sublicensable, and transferable licence to use, display, reproduce, modify (for formatting purposes only), and distribute such Content in connection with operating, promoting, and improving the Platform.

10.3 Responsibility: You are solely responsible for all Content you post. Content must not infringe upon the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.

10.4 Moderation: Kcitr reserves the right to review, moderate, and remove Content that violates these Terms, is reported by Users, or is deemed inappropriate, harmful, or otherwise objectionable, at our sole discretion and without prior notice.

10.5 Reviews and Ratings: Reviews and ratings must be based on genuine purchase or service experiences. We reserve the right to remove reviews that appear to be fake, incentivised, coerced, or retaliatory.

11.1 Platform IP: All Kcitr branding, trade names, logos, trademarks, service marks, design elements, user interface designs, software, source code, and proprietary platform content (excluding User-Generated Content) are the exclusive property of Kcitr and are protected under applicable intellectual property laws, including the Trade Marks Act, 1999, the Copyright Act, 1957, and the Information Technology Act, 2000.

11.2 Restrictions: You may not copy, reproduce, modify, adapt, translate, create derivative works from, distribute, licence, sell, transfer, publicly display, publicly perform, transmit, broadcast, or otherwise exploit any part of the Platform or its proprietary content without our prior express written consent.

11.3 Infringement Claims: If you believe that any Content on the Platform infringes your intellectual property rights, please notify us at support@kcitr.com with: (a) a description of the copyrighted work or other IP right; (b) identification of the allegedly infringing material; (c) your contact information; and (d) a statement of good-faith belief.

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, Kcitr does not warrant that: (a) the Services will be uninterrupted, timely, secure, or error-free; (b) the results obtained from use of the Services will be accurate or reliable; (c) any products or services purchased through the Platform will meet your expectations; or (d) any defects in the Services will be corrected.

• Marketplace Intermediary Disclaimer: Kcitr acts solely as a platform facilitator and intermediary. We are not a party to any transaction between Buyers and Sellers, and we do not guarantee the quality, safety, legality, or availability of any product, service, or gig listed on the Platform.
• Liability Cap: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KCITR’S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF PLATFORM FEES (IF ANY) PAID BY YOU TO KCITR DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR INR 5,000, WHICHEVER IS GREATER.
• Exclusion of Consequential Damages: IN NO EVENT SHALL KCITR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.
• Payment Disputes: Kcitr shall not be liable for payment failures, delays, processing errors, or losses caused by Razorpay, banking systems, payment networks, or incorrect information provided by Users.
• Force Majeure: Kcitr shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of God, pandemic, government actions, internet service disruptions, or payment system outages.

You agree to indemnify, defend, and hold harmless Kcitr, its proprietor, officers, employees, agents, and representatives from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and court costs) arising out of or in connection with:

• Your use of or access to the Services
• Your violation of these Terms or any applicable law
• Any Content you post, upload, or transmit through the Platform
• Any transaction you enter into on or through the Platform
• Your violation or infringement of any third-party rights, including intellectual property rights, privacy rights, or contractual rights
• Any tax liability arising from your use of the Platform as a Seller
• Any product liability, personal injury, or property damage claims related to products you list, sell, or deliver

This indemnification obligation shall survive the termination of your account and these Terms.

15.1 Voluntary Termination: You may close your account at any time through your account settings or by contacting us at support@kcitr.com.

15.2 Termination by Kcitr: We reserve the right to suspend, restrict, or terminate accounts that violate these Terms, engage in fraudulent activity, receive excessive complaints, or harm the Platform community, with or without prior notice and at our sole discretion.

15.3 Effect of Termination: Upon termination: (a) all pending orders must be fulfilled or cancelled in accordance with our Refund & Return Policy; (b) pending Seller settlements for completed orders shall be processed in accordance with Razorpay’s settlement schedule; (c) your right to access the Services shall immediately cease; and (d) your Content may be retained or deleted at our discretion, subject to legal retention obligations.

15.4 Survival: Sections relating to intellectual property, limitation of liability, indemnification, dispute resolution, governing law, and any provisions that by their nature should survive termination, shall survive the termination of these Terms.

16.1 Disputes Between Buyers and Sellers

We encourage Buyers and Sellers to resolve disputes directly through the Platform’s messaging system. If direct resolution fails, either party may escalate the dispute through the Platform, and Kcitr shall attempt to mediate in good faith. Kcitr’s mediation decision is advisory and non-binding unless both parties expressly agree otherwise in writing.

16.2 Disputes with Kcitr

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good-faith negotiation between the parties for a period of not less than thirty (30) days. If the dispute remains unresolved following such negotiation period, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (as amended), administered by a sole arbitrator mutually appointed by the parties. If the parties fail to agree on an arbitrator within fifteen (15) days, either party may apply to the competent court in Indore for appointment. The seat and venue of arbitration shall be Indore, Madhya Pradesh, India. The language of arbitration shall be English. The arbitral award shall be final and binding upon the parties.

16.3 Consumer Grievance Redressal

Nothing in this Section shall preclude a consumer from filing a complaint before the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or from exercising any other statutory right.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Subject to the arbitration clause set forth in Section 16.2 above, the courts of competent jurisdiction in Indore, Madhya Pradesh, India, shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitral tribunal, such invalidity, illegality, or unenforceability shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to render it valid and enforceable while preserving its original intent.

The failure of Kcitr to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if in writing and signed by Kcitr.

These Terms, together with our Privacy Policy, Refund & Return Policy, and Seller Agreement (where applicable), constitute the entire agreement between you and Kcitr with respect to the Services and supersede all prior or contemporaneous agreements, understandings, representations, and warranties, whether written or oral.

We reserve the right to modify these Terms at any time. Material changes (including any introduction or modification of platform fees or commission structures) shall be communicated at least thirty (30) days in advance via email and/or in-app notification. Your continued use of the Services after the effective date of the amendments constitutes your acceptance of the revised Terms.

If you do not agree with the revised Terms, you must discontinue use of the Services and close your account before the amendments take effect. Any pending transactions shall be honoured under the Terms in effect at the time such transactions were initiated.

For questions, concerns, or notices regarding these Terms, please contact us at: