Shipping and Exchange Policy

This Shipping and Exchange Policy governs shipping, delivery, replacement, and exchange practices for orders placed on Kcitr (the Platform), operated by Simranpal Singh under the trade name KCITR.

Kcitr is a marketplace platform connecting independent Sellers with Buyers. Shipping and exchange commitments may vary by Seller and product category; however, this policy sets the minimum platform standards applicable to all transactions.

This policy should be read together with our Terms of Service and Cancellation and Refund Policy.

Sellers are responsible for clearly specifying shipping availability (city, state, or postal code coverage) and expected dispatch timelines on product listings.

• Order Confirmation: once payment is successful, the order is confirmed and forwarded to the Seller for fulfilment.
• Dispatch Timeline: unless otherwise stated in the listing, Sellers should dispatch within two (2) business days.
• Estimated Delivery: delivery windows shown at checkout are estimates and may vary due to carrier performance, weather, local restrictions, or force majeure events.
• Rural/Remote Areas: additional time may be required for remote locations.

Shipping charges are displayed at checkout before payment confirmation. Charges may depend on parcel weight, package dimensions, delivery distance, and applicable logistics partner rates.

• Shipping fees, where applicable, are paid by the Buyer at checkout unless a listing explicitly states free shipping.
• For split shipments, each parcel may carry a separate shipping component depending on Seller configuration.
• Shipping fees for successfully delivered orders are non-refundable as shipping is a consumed service, except where refund is required by law or expressly provided in platform policy.

• Buyers must provide accurate and complete shipping details, including reachable contact number and landmark where relevant.
• If delivery fails due to incorrect address, repeated non-availability, or refusal to accept the parcel, the order may be marked as failed and returned.
• In such cases, refund or re-shipment eligibility is determined under the applicable Cancellation and Refund Policy.

Exchange is available only if the listing explicitly permits replacement/exchange or where required under platform-level buyer protection standards.

• Exchange requests should generally be raised within seven (7) days of delivery, unless the listing specifies a different window.
• Buyers may be asked to provide photos/videos of the issue (damage, defect, wrong item, size mismatch where applicable) for verification.
• Seller response is expected within forty-eight (48) hours of request submission.
• If the requested replacement item is unavailable, the request may be converted to a refund according to the applicable policy.

• If return/exchange is approved due to Seller fault (damaged, defective, incorrect, or materially non-conforming item), return shipping cost shall be borne by the Seller.
• If return/exchange is requested due to Buyer preference and allowed by listing terms, return shipping may be borne by the Buyer.
• Sellers must provide clear return pickup/drop instructions within forty-eight (48) hours after approval.

Buyers may cancel an order before dispatch, subject to Seller processing status. Approved pre-dispatch cancellations are refunded to the original payment method in accordance with the Cancellation and Refund Policy. Once an order is dispatched, cancellation may not be available and the Buyer should raise a return/replacement request where eligible.

Kcitr and Sellers are not liable for delivery delays arising from events beyond reasonable control, including natural disasters, strikes, transport interruptions, governmental restrictions, or network outages. We will make commercially reasonable efforts to provide status updates and resolution support.

For shipping disputes, delayed delivery concerns, or exchange escalation, contact us at support@kcitr.com or use our Contact Us page.